Privacy Policy

1. Introduction

Monnick Supply Co., Inc. ("Monnick Supply," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at monnicksupply.com (the "Site"), make a purchase, submit a credit application, or otherwise interact with us online or in our stores located in Marlborough and Framingham, Massachusetts.

Please read this policy carefully. By using our Site, you agree to the practices described here. If you do not agree, please discontinue use of the Site.

2. Information We Collect

We may collect personal information in the following ways:

a. Information You Provide Directly

• Contact and account information: name, email address, phone number, mailing address, and business name when you create an account, submit a contact form, or request a quote.
• Purchase and transaction information: billing and shipping address, payment card details (processed securely through our payment processor), and order history.
• Credit application information: business type, number of employees, estimated monthly purchases, and related financial information when you submit a credit application.
• Communications: messages, questions, or feedback you send us via email, phone, or online forms.

b. Information Collected Automatically

When you visit our Site, we and our third-party service providers may automatically collect:

• Device and browser information: IP address, browser type and version, operating system, and device identifiers.
• Usage data: pages visited, time spent on pages, links clicked, referring URL, and other browsing behavior.
• Cookies and similar technologies: see Section 6 (Cookies) below.

c. Information From Third Parties

We may receive information about you from third-party partners such as our affiliated network (Do it Best Corp.), analytics providers, and advertising partners.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill orders, rentals, and service requests.
• Manage your account and customer relationship.
• Process and evaluate credit applications.
• Communicate with you about your orders, accounts, promotions, and news.
• Respond to your inquiries and provide customer support.
• Improve our Site, products, and services through analytics.
• Display relevant advertisements and promotions.
• Detect, prevent, and address fraud, security incidents, and technical issues.
• Comply with applicable laws and legal obligations.
• Send you marketing communications where permitted (see Section 7 for opt-out options).

4. How We Share Your Information

We do not sell your personal information for monetary consideration. We may share your information in the following limited circumstances:

• Service providers: We share information with trusted third-party vendors who assist us in operating the Site, processing payments, fulfilling orders, sending emails, and providing analytics. These providers are contractually obligated to protect your data and use it only for specified purposes.
• Affiliated network: We may share information with Do it Best Corp. as part of our participation in their retail cooperative network, which helps us provide products and services to you.
• Business transfers: If Monnick Supply is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal requirements: We may disclose information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of Monnick Supply, our customers, or others.
• With your consent: We may share information for any other purpose with your explicit consent.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including legal, accounting, or reporting obligations. Credit application information may be retained for the duration of any credit relationship and as required by applicable law. You may request deletion of your data subject to applicable legal limitations (see Section 9).

6. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies (such as web beacons and pixels) to enhance your experience, analyze traffic, and deliver relevant content.

• Essential cookies: Required for the Site to function properly (e.g., shopping cart, login sessions).
• Analytics cookies: Help us understand how visitors use the Site (e.g., Google Analytics)
• Marketing cookies: Used to show you relevant advertisements on and off the Site.

Your choices: Most browsers allow you to refuse or delete cookies through their settings. You may also opt out of interest-based advertising by visiting the Digital Advertising Alliance at optout.aboutads.info or the Network Advertising Initiative at optout.networkadvertising.org.

We also honor browser-based Global Privacy Control (GPC) signals where required by applicable state law.

7. Marketing Communications

If you have opted in to receive marketing emails or text messages from us, we will send you promotional offers, product updates, and store news. You may opt out at any time by:

• Clicking the "Unsubscribe" link in any marketing email.
• Contacting us at the address below.

We will process your opt-out request promptly. Note that you may still receive transactional communications related to your orders or account.

8. Children's Privacy

Our Site is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete it in compliance with the Children's Online Privacy Protection Act (COPPA).

9. Your Privacy Rights

Depending on your state of residence, you may have the following rights regarding your personal information:

• Access - Request a copy of the personal information we hold about you. |
• Correction - Request that we correct inaccurate or incomplete information.
• Deletion - Request deletion of your personal information, subject to legal exceptions.
• Opt-Out of Sale/Sharing - Opt out of the sale or sharing of personal information for targeted advertising.
• Non-Discrimination - We will not discriminate against you for exercising your privacy rights.

Massachusetts residents should note that Massachusetts law may provide additional rights and protections under the Massachusetts Data Privacy Law and related regulations.

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know the categories of personal information collected and the right to opt out of the sale of personal information.

To exercise any of these rights, please contact us at:

Email: privacy@monnicksupply.com (or your designated contact email)
Mail: Monnick Supply Co., Inc., 135 Maple St, Marlborough, MA 01752

We will respond to verifiable requests within 45 days as required by applicable law.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Payment card information is processed using industry-standard encryption (SSL/TLS). However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our Site may contain links to third-party websites, including our affiliated network (doitbest.com) and product manufacturer sites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Monnick Supply Co., Inc.
135 Maple St, Marlborough, MA 01752
Also: 759 Waverly St, Framingham, MA 01702)
Phone: (508) 386-9876
Website: monnicksupply.com

This Privacy Policy is provided for informational purposes. For legal compliance specific to your business, please consult a qualified attorney.